PICK UP & RETURNS

PICK UP POLICY

Pick up is only available during club operational hours @ Nicol Squash Club, Providence, RI. Any online in stock orders can be picked up when you receive your pick up email. You will need your email and photo ID to pick up your item. All in stock orders will be processed within 24 hours.

Pick up address: Nicol Squash Club, 250 Lloyd Ave, Providence, RI 02906

Club operation hours: 7am-9pm Mon-Fri 9am-5pm Sat, Sun

​​RETURN & EXCHANGE POLICY​

We hope you love your purchase, but if for some reason you want to return your purchase please email us at info@carthursports.com with the following info: Name, Phone no, date of purchase and reason for return. Return drop off is at Nicol Squash Club, 250 Lloyd Ave, Providence, RI 02906.

 

We offer 7 days refund/exchange on all merchandise (excluding restringing) returned in brand new, resalable condition. There is a 3% processing fee for all refunds.

  • RACKETS: plastic wrap unopened on grip and paper face plate must not be removed

  • APPAREL: must be unworn and in a resalable condition with price tags still on the garment

  • Packages with grips, head and wrist bands must be unopened 

  • Shoes MUST NOT be worn on court or outdoors. Worn shoes cannot be returned

  • Gift cards cannot be returned
     

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